How to Check Gear Box Oil on 1978 Troybilt Horse Tiller UPDATED
How to Check Gear Box Oil on 1978 Troybilt Horse Tiller
I am a gardener and a farmer in my life away from Nashville Wraps. My dad was an organic gardener back when the Mother Earth News was all the same printed on newspaper. Then in 1975 he purchased a Troy-Bilt "horse" rear tine tiller. It was a beauty and would go out a garden feeling as polish equally a double chocolate milkshake. We have enjoyed that tiller in our family for the past 35 years.
This tiller has stood the test of time and has a great lesson for all of united states in business concern today.
This year, my son who also works at Nashville Wraps and yes, who likewise inherited the "green genes", was putting in grape vines and helping me with the garden. Only when nosotros got the tiller out information technology just wasn't much of a horse… it needed parts and some tlc mechanicing.
One affair about Pop was that he kept everything, especially documentation and catalogs that came with whatever he bought, going back to about pre-celebrated times.
My Mom who is 85 went right to the spot where the tiller book was kept. It was an amazing adventure for me to flip through the pages and content of the books which were shipped with that tiller. I am sure that if anyone read it all they would be an expert in mechanics, maintenance of modest engines, and moreover a proficient organic gardener. The documentation was complete, illustrated with pictures, piece of cake to follow and had something that is very much missing from the literature of today: it just fabricated sense! Plus it was a document that could fix the gold standard for customer satisfaction.
Troy-Bilt manufacturing in Troy, NY got it correct. They had the best product, the best service, the best people, and like I said, the best documentation I have ever seen. So 35 years afterwards I demand parts for the thing… Are they still in concern? Volition they have parts? Volition they know what I'one thousand talking about or even care?
I did what anyone in my predicament would practise…I Googled them!
Certain enough, right at the acme of the list was Troy-Bilt. I had to look at the new tillers offset. Were they some sleek new version, or were they some type of cheapened rendition every bit nosotros so oft see? Merely there it was in all of its 2010 glory… A make new red Troy-Bilt Horse tiller that looked IDENTICAL to its 1975 forefather. A newer engine and some extra prophylactic controls were the simply differences. I was ecstatic.
Then I did the unthinkable…I chosen them.
The parts numbers that were in my 1975 parts catalogs were zip like those listed on the web site. Unremarkably calling an 800 number has a high take a chance of failure in these times of client service cut backs, off-shore call centers and people reading scripts from a figurer screen if y'all even get that far. Just in this case it was two uncomplicated bill of fare choices and I had someone on the phone who non only was human, simply was pleasant, energetic and downright enjoyable to talk to.
I said, "I take an ancient Troy-Bilt tiller that I need parts for," and he said, "We'll get you what you need for it I'm sure," and he did exactly that. After simply a few minutes I had ordered belts and a complete set of replacement tines including all the mounting hardware. He asked me related questions, such as, "Is it leaking any oil?" And of grade it was…and then I got oil seals too.
It should be proficient for some other 35 years!
At Troy-Bilt the person I talked to was an AMERICAN, he knew his business and his products, he was interested in me and my needs and we both had fun. He was able to up sell me from standard tines to the "custom" ones which he said probably were the ones that my Dad got that lasted for the first 35 years. Information technology was a pleasance doing business with this person and this company (now owned past MTD).
This is why companies similar Troy-Bilt and Nashville Wraps volition stand the exam of time as long as we continue to provide excellent products and excellent customer service and support. People have not changed across the years, but many business accept. Almost every twenty-four hour period nosotros go a letter of thank you for our not bad products and client service, and in the event that nosotros have a problem (nobody is perfect) we get out of our way to get in right.
In today's world, retailers tin can't e'er compete on sheer ownership power, merely we all can compete for the satisfaction of our customers and in doing so volition almost ever come out as the long term winners. Popular would have been proud of his decision to buy the best back in 1975 and certainly of his belief in Troy-Bilt products and their outstanding customer service. Style to get!
Robby Meadows
Director of Marketing
Nashville Wraps
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How to Check Gear Box Oil on 1978 Troybilt Horse Tiller UPDATED
Posted by: matthewuposend.blogspot.com
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